beyond tours terms & Conditions

Important: Please Read Carefully

Beyond Tours Ltd shall only supply the tour services to you on the following terms and conditions, unless we agree, in writing to vary these terms and conditions. Please note that while we can assist you with arranging airfares (costs of airfares are not included in price of our tours) these terms and conditions apply to the land component of our tour only. The terms of the relevant airline apply to the air travel component of our tour.

1. Booking and Payment

   Book as early as possible by sending a non-refundable deposit of $250 per person to "Beyond Tours" and advising us of your full name, passport number, date of birth, nationality, address and any pre-existing medical conditions.

   On receipt of the above, your booking confirmation will be sent to you.

   The balance of the tour cost is due seven weeks prior to departure. On receipt of payment, we will supply you with your trip dossier and your visa support documents.

   The personal information provided to us will be held at our Auckland Office. We may use the information supplied to compile mailing lists and the provision of promotional material to you. Please note that you have the right under the Privacy Act 1993 to access, and request correction of, any personal information held by us concerning yourselves.

2. What your payment covers

   Your tour cost paid to us covers accommodation, transport, meals and sightseeing as described in our brochure. Please note that airfares costs are additional.

3. What your payment does not cover

   The tour cost paid to us does not cover any costs other than those described in paragraph 2. Some examples of costs not covered are airport taxes and fees, passports, vaccinations, insurance, tips, gratitude on ferries and cruise boats, excess baggage, extra meals, laundry, drinks, mini-bar charges, souvenirs, items of a personal nature including medication, optional excursions and porterage at airports.

4. Cancellations and changes to travel plans by you

   Should you wish to cancel your booking, there is a cancellation fee as follows:
     - Cancellation more than 6 weeks before departure incurs a fee of $250 (deposit)
     - Cancellation less than 6 weeks before departure incurs a fee of 40% of the total tour cost
     - Cancellation less than 4 weeks before departure incurs a fee of 65% of the total tour cost
     - Cancellation less than 14 days before departure incurs a fee of the total tour cost.
   We will refund you any amount you have paid over and above the relevant cancellation fee.

   Should you wish to alter your tour after your original booking, you should notify us in writing. We will endeavour to accommodate you, however, we do not warrant that your alterations will be possible. Further, there is an administrative cost of $25 per amendment plus any additional costs your alterations incur. If we are not able to accommodate the changes to your travel plans, and you cancel your booking as a result, the cancellation fees set out above will apply.

   No refund will be given if you voluntarily leave a tour for any reason after the tour has begun. No refund will be made for any accommodation, transport, sightseeing, meals or services not utilised.

   If you are involuntarily forced to leave a trip for a reason other than your personal circumstances, we may, at our absolute discretion, provide you with a refund or partial refund.

5. Cancellations and changes to travel plans by us

   We reserve the right to cancel any tour due to:
     (a) failure to obtain the minimum number of fully-paid travellers;
     (b) terrorism, natural disasters, political instability or other external events which make it unviable or unsafe
          for us to operate our planned tour.
   In such a case, we may, at our absolute discretion, refund the tour cost. We shall not be liable to you for any other costs you have incurred incidental to preparing for the tour, such as airfares (in the case of airfares, please refer to the appropriate airline for their refund policy).

   If, after tour departure, the services included in the tour cannot be supplied, or there are changes in an itinerary for reasons beyond our control, we will arrange for the provision of comparable services. Any resulting additional expense will be payable by you and any resulting saving will be refunded to you.

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